One hour. One household. One code.

• One household, one booking. The fee reserves a full hour of your Santa's schedule for your address only.
• Guests who live at the address are welcome. Inviting additional families or neighbouring households to share the visit is not permitted.
• Extra households need their own booking — this protects your time and keeps your Santa paid fairly for his hour.
• If additional families are present, your Santa may limit the visit to your household or end it early, and the fee is non-refundable.

• Your card is saved and authorized when you book, then charged automatically 24 hours before your arrival window.
• If the payment fails, you'll get a reminder and the booking is released back to other families.
• Free cancellation up to 48 hours before the visit. Between 48 and 24 hours, 50% is refunded. Inside 24 hours the fee is non-refundable, because your Santa has already blocked the hour.
• If nobody answers the door, your Santa waits 15 minutes. After that the visit is recorded as a no-show and the Santa is paid in full.
• If your Santa does not arrive within 20 minutes of the end of the arrival window, you get a full refund or a free re-booking.

• Every booking gets a unique visit code that lives in the booker's profile, on the tracking screen and in your confirmation email.
• At the end of the visit — after the photos — the booker reads the code to Santa, who enters it in his portal.
• The code is what confirms the service actually happened. It replaces "it never showed up" disputes with a simple, verifiable check.
• Once a code is verified, the payout is released to the Santa after 24 hours and the visit is closed.
• You still have 48 hours after a verified visit to raise a genuine quality issue with support.
• Never share your code before the visit is finished. A Santa asking for it early should be reported.

Child safety comes first

• The booker must be 18 or older and present for the whole visit.
• Santa is an entertainer, not a babysitter or childcare provider.
• Santas never transport children and never contact a minor privately.
• Either side may end a visit early for a genuine safety concern — report it through support and it will be reviewed.