Question 1

How long is a Santa visit?

Accepted Answer

You choose: 10, 15, 20, 30, 45 or 60 minutes. Most families book 20 to 30 minutes.

Question 2

What is an arrival window?

Accepted Answer

Instead of a single exact minute, you pick a 30-minute window. Your Santa will arrive during that window, and you'll receive updates as the visit approaches.

Question 3

Can we take photos and video?

Accepted Answer

Yes. Your family takes unlimited photos and videos during the booked visit — they're yours to keep.

Question 4

Are Santa performers screened?

Accepted Answer

Every performer must complete identity verification, background screening and SleighNow admin approval before becoming publicly bookable. Badges are only shown when a performer's actual verification status confirms them.

Question 5

Does an adult need to be home?

Accepted Answer

Yes. The booking customer must be 18 or older, and a responsible adult must remain present for the entire visit. Santa is an entertainer, not a babysitter or childcare provider.

Question 6

Which areas do you serve?

Accepted Answer

SleighNow is launching in selected cities and expanding across Canada and the United States. Enter your address to see availability near you.

Question 7

How do payments work?

Accepted Answer

Payment is collected securely at booking. Your Santa's portion is released after the visit is successfully completed. Tips can be added afterwards.

Question 8

Can I book the same Santa next year?

Accepted Answer

Yes — save your Santa and you'll be notified when they open bookings for the next Christmas season.

Frequently asked questions